1. Do Not Accept Opened or Tampered Packages
If the package is already opened or the seal is broken, do not accept the parcel.
If the parcel is accepted in such a condition, we will not be responsible for any claims.
2. Unboxing Video is Mandatory
To claim a return for a missing, damaged, or defective product, a clear unboxing video is compulsory.
The video must clearly show the shipping label with the tracking number and the product box.
If the shipping label and product box are not visible in the video, the claim will be rejected.
3. Fast & Hassle-Free Exchange
We offer a convenient reverse pickup from your delivery location for exchanges.
4. 100% Buyer Protection
In the rare case of a product defect, you are eligible for a free exchange.
5. Valid Reasons for Return
Returns will only be accepted if there is a genuine issue with the product (e.g., damage, defect, or missing items).
Returns will not be accepted for reasons such as:
Personal dislike of the product.
Wanting to return it to a friend or gift recipient.
General dissatisfaction without a valid defect.
6. Return Verification
Once a return request is submitted, we will verify the issue before approving the return.
By placing an order, you agree to these terms.